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How long will it take for my account to be verified?
Great question! Once you've submitted all the required documents for account verification, the review process typically takes between 3 to 7 business days. However, please keep in mind that the exact time may vary depending on a few factors, such as ...
What documents are accepted for identity verification?
To verify your identity at Reel Zappy, you will need to submit a valid government-issued photo ID. We use a secure identity verification process to confirm that you are who you say you are. ✅ Accepted ID documents We accept the following forms of ...
My identity verification was rejected - what do I do?
We are sorry to hear your verification was not successful! Don't worry — if your verification was rejected, you are able to resubmit and try again. Why might my verification have been rejected? There are a few common reasons a submission may not be ...
How can I close my account?
If you wish to close your account, please open a ticket by selecting one of the options on our customer support portal and select "Close my account" option from the dropdown list. Our policies and terms may vary depending on your location. If you are ...
How can I update my account details?
If you need to update your account information, our Customer Support team is here to help! support@reelzappy.com Simply reach out to us by submitting a request, and one of our friendly support agents will assist you with updating your details safely ...